Refunds and cancellation

Last updated: 26 September 2026

Automatic returns

If a try-on fails, or live video can't connect, the looks it would have used are returned to you automatically. You don't need to contact us.

One-time packs

You can ask for a full refund within 7 days of purchase if none of the pack's looks have been used. Once looks from a pack have been used, the pack is non-refundable.

Monthly plans

• Cancel any time in Tryvia's settings (Your plan → Cancel plan). You won't be charged again.
• After cancelling, you keep your remaining looks until the end of the month you've paid for.
• If you were charged for a renewal you didn't intend and haven't used any looks from it, email us within 7 days of the charge for a full refund of that renewal.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay, usually within 5–7 working days after approval.

How to ask

Email support@tryvia.shop with your payment reference (from the Razorpay receipt) and your install ID (shown in Tryvia's settings). We reply within 2 working days.